FAQ – eROAMING

eROAMING is a global service that allows users to seamlessly access mobile data, voice, and SMS services while traveling internationally, using just their eSIM-enabled devices. eROAMING offers both one-time plans and recurring plans, providing flexibility to choose between a one-time activation for a specific duration or an automatically renewing plan based on your needs.

eROAMING is compatible with any eSIM-enabled device. This includes most modern smartphones, tablets, and wearables. Please check your device’s settings to confirm it supports eSIM technology.

Our eROAMING app comes equipped with intelligent detection features that swiftly determine the compatibility of your device. Simply download our app, and we will provide you with an instant assessment to confirm if your device is eSIM compatible or not.

Additionally, you can find the compatible device list by clicking on the following link:Device Compatible List

Yes, we provide a wide range of plans that include voice, data, and SMS services. Additionally, we offer voice + SMS only plans and data only plans , allowing you to choose the option that best suits your needs, whether you need data, voice calls, or SMS while roaming internationally.

eROAMING also offers both one time and recurring plans, giving you the flexibility to select the plan that works best for your travel duration and usage requirements.

Yes, you can use eROAMING in multiple countries according to the coverage of the plan you choose, and with just one number for Data, Voice, and SMS. Here are the coverage details:

• Global Full Coverage: Covers 161 countries.
• Global Large Coverage: Covers 142 countries.
• Global Standard Coverage: Covers 124 countries.
• Global Mini Coverage: Covers 106 countries.

With any of these global coverage plans, you can use one number for Data, Voice, and SMS across all the countries within the specific coverage plan

Additionally, for regional plans, you can use one number for Data, Voice, and SMS across all the countries within the specified region:

• Africa: 16 countries
• Asia Pacific: 15 countries
• Caribbean: 18 countries
• Europe: 40 countries
• Latin America: 14 countries
• Middle East: 8 countries

This allows you to stay connected seamlessly across different regions with a single number for all your mobile needs!

Yes, similar to our Global and Regional plans, eROAMING offers local plans that include data only plans for 200+ countries, as well as data + voice + SMS (Hybrid) plans and voice + SMS plans for 165 countries. Additionally, you can choose between one time and recurring plan options for local coverage as well.

Yes, you can make and receive phone calls with eROAMING. When dialing, please ensure that you include the correct country code(+xx) for the number you are calling. Failure to do so may result in unsuccessful call attempts.

Yes, you can send and receive text messages (SMS) with eROAMING. When sending an SMS, make sure to start the recipient's phone number with the correct country code (+xx). This ensures the successful delivery of your message. Failure to include the correct country code may result in undelivered messages.

Yes, you can purchase a top up for the eSIM. However, top ups are available only for whole defined plans, such as Data only, Data + Voice + SMS (Hybrid), and Voice + SMS plans. Individual top ups for data or voice or SMS alone are not provided. Plan has to top up.

A one time plan is a one time activation where you only pay for the selected plan's duration, such as a specific expiry date. Once the plan expires, there is no need to worry about recurring payments, as it will not automatically renew. Though in one time plan you have the option to top up.

In contrast, a recurring plan involves automatic renewal at regular intervals (e.g., weekly or monthly), where the payment is charged automatically until you decide to cancel the plan. Please note that if you choose to cancel a recurring plan before the end of the billing cycle, a termination fee may be applied.

Receiving SMSs will not be deducted from the balance of the plan. However, receiving call minutes will be reduced from the balance of the plan, except for European region plans (covering 40 countries) and local plans within countries in the European region.

In contrast, a recurring plan involves automatic renewal at regular intervals (e.g., weekly or monthly), where the payment is charged automatically until you decide to cancel the plan. Please note that if you choose to cancel a recurring plan before the end of the billing cycle, a termination fee may be applied.

No, call forwarding and voicemail are not supported at the moment.

No, MMS (Multimedia Messaging Service) is not supported at the moment.

Yes, you can, if you have purchased our Data + Voice + SMS (Hybrid) plans or Voice + SMS plans.

It is not recommended to create accounts with your eROAMING number, as it is primarily intended for travel and may have a limited validity period. We do not take responsibility for any issues related to WhatsApp or other social media accounts registered with an eROAMING number.

However, if you purchase a recurring plan or continue topping up your number each month, you can keep using it until your eSIM is deactivated.

An unlimited data plan is provided with a daily allocation of 1GB / 2GB / 3GB / 5GB at high speed, after which the speed will be reduced to 128 kbps. The plans are also categorized as Mini = 1GB / Standard = 2GB / Enhance = 3GB / Premium = 5GB per day.

We have partnered with at least two networks in each country, ensuring that eROAMING supports 4G / LTE and, in many regions, even 5G connectivity. Our service automatically selects the best available network in your location.

However, in remote areas, internet speeds may be reduced due to limited network coverage, rather than any issue with the eSIM itself.

Yes, you can track your data, voice, and SMS usage through the eROAMING App or website. This allows you to monitor your consumption in real time and stay on top of your plan's limits.

Yes, you can use tethering (Personal Hotspot) with eROAMING, as long as your device supports this feature and it is enabled in your plan.

Data rollover refers to the ability to carry over unused data from one billing cycle to the next. If you don’t use all your data in a given period, the remaining data is transferred to your next cycle, allowing you to use it without losing it. Please note thatdata rollover is only enabled in recurring plans.

No, eSIMs generally cannot be reinstalled. We strongly advise against removing any eSIMs that you plan to continue using.

If you remove an eSIM from your device, you may face an error when trying to redownload it. In such cases, you'll need to purchase, install, and activate a new eSIM to regain access to mobile networks at your destination.

For times when you're not using the eSIM, we suggest disabling it temporarily. However, please note that disabling the eSIM does not pause your validity period.

The expiry for data, text, and calls will be unified under a single expiry date. Once you start using any one of these services, the expiry will be set according to the plan's duration.

The maximum number of eSIM profiles that can be installed or stored on a device depends on the device's specifications and capabilities. Some devices may support a single eSIM profile, while others can accommodate multiple profiles. It is best to consult the manufacturer's documentation or check the device settings to determine the specific limit for your device.